Question 1

Is Shift Track really a PWA with no app store download?

Accepted Answer

Yes. Shift Track is a Progressive Web App. Drivers open the link on any phone, tap Add to Home Screen, and it launches like a native app. No app store, no approvals, no update delays.

Question 2

Do I need to train my drivers to use Shift Track?

Accepted Answer

No. If a driver can open a text message and tap a button, they can use Shift Track. Sign-in is: select your name, enter your 4-digit PIN, tap Start Shift.

Question 3

What happens at 5 AM with the daily snapshot?

Accepted Answer

At 5:00 AM local time, the owner receives a push notification and email with yesterday's revenue, tow count, miles, hours, compliance status, and week-to-date totals. Each driver also gets a personalized SMS with their own numbers.

Question 4

Can I change the company PIN?

Accepted Answer

Anytime, in one tap. When you rotate the company PIN, every active driver receives an automated SMS with the new code.

Question 5

How does the SOS emergency feature work?

Accepted Answer

Any driver can hit the SOS button from any screen. It captures exact GPS coordinates and street address, sends an alert to every admin contact, and pulses the location on the live fleet map until resolved.

Question 6

How does Shift Track track training compliance?

Accepted Answer

On every sign-in, drivers see a required daily message from the owner and a training video they must actually watch. The system logs who read what and who watched what, and hourly SMS reminders are sent to non-compliant drivers.

Question 7

How do I cancel my Shift Track subscription?

Accepted Answer

Self-service in the admin dashboard, anytime. No cancellation fees, no penalty, no transfers to retention.

Question 8

Is my data secure in Shift Track?

Accepted Answer

Three-layer access control (company PIN, driver name, driver PIN), PINs are hashed, and deactivation is immediate. 152 automated tests cover the critical paths.

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